| 单词 | after-sales service |
| 释义 | after-sales service The provision after goods have been sold of services which make them more useful to customers. This can include advice on and training in the use of the product; routine maintenance, servicing and repairs in the event of breakdown; provision of materials and spare parts; replacement under warranty in the event of failure of the goods supplied; and updating if the product is developed further. Customers' expectations of cheap and efficient after-sales service are of great importance in making products competitive, and lack of customer confidence in the quality and price of after-sales services may make products unsaleable. See also: competitiveness |
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