customer service
noun
COMMERCE ukus(also customer care) [ U ]
the way that an organization deals with customers before, during, and after a sale, and the activities involved in dealing with customers:
customer service levels/standards
a customer service line
excellent/outstanding/poor, etc. customer service The mobile operator has a reputation for outstanding customer service.
deliver/improve/provide customer service You can always improve your customer service.
a high level/standard of customer service We aim to provide a higher level of customer service than our competitors.
online/telephone(-based) customer service
The bank has a 24-hour customer service number.
to handle customer service calls
[ U ] (also customer services)
the department of an organization that gives help to customers and deals with their problems:
a customer service adviser/assistant/team, etc. If there is a problem with your order, call one of our customer service team.
the customer service counter/desk
Customer Services is one of the most important departments in our organization.
Our customer services department will be able to help you.