procedure
noun [ C or U ]
uk/prəʊˈsiːdʒər/ usa set of actions which is the usual or official way of doing something:
procedure for sth The company has introduced new procedures for dealing with customer complaints.
accepted/established/standard procedure Staff must follow correct procedure at all times.
normal/proper/usual procedure
appeals/complaints/emergency procedures
accounting/audit/control procedures
court/grievance/legal procedure
adopt/follow/review procedures
See also
disciplinary procedure
dispute procedure
standard operating procedure