encounter
verb [ T ]
uk/ɪnˈkaʊntər/ usto experience a situation, especially something that is unexpected or unpleasant:
We encountered a problem with the fuel pump during safety tests.
This is the first time I have encountered racism at work.
encounter
noun [ C ]
uk/ɪnˈkaʊntər/ usa meeting with someone, especially one that is unexpected or unpleasant:
Customer service representatives are trained to handle encounters with angry customers.