goodwill payment
noun [ C ]
ukus COMMERCE
a payment made by a company to a customer who has experienced a problem with its products in order to try to keep the customer:
Although the insurance firm refused to pay her claim, they did offer her a goodwill payment of £5,000.
ACCOUNTING
a payment made by someone buying a business for things that cannot be directly measured, for example, customers' loyalty
See also
ex-gratia