maladministration
noun [ U ]
/ˌmælədˌmɪnɪˈstreɪʃən/ ukus WORKPLACE, MANAGEMENT
a situation in which the people who manage a company or organization behave in a careless or dishonest way and cause serious problems:
If the Ombudsman rules that there was maladministration, then there will be cries for compensation.
Last month, the high court ruled that regulators were guilty of maladministration over the collapse of final salary pension plans.