英语词汇“customer retention”的翻译、意思、用法、释义-英汉经管词典

单词	customer retention
释义	customer retention Definition An assessment of the product or service quality provided by a business that measures how loyal its customers are. Customer retention statistics are typically expressed as a percentage of long term clients, and they are important to a business since satisfied retained customers tend to spend more, cost less and make valuable references to new potential customers. Use 'customer retention' in a Sentence In the old days, IBM'S customer retention wasn't so much because of their quality products, but rather the airtight contracts their legion of lawyers crafted. Customer retention can be prevented, by showing just a little more attention to your customers, a customer appreciation day never hurts either. Our customer retention measurements were great and we had a lot of loyal and amazing customers that loved our store.
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customer retention