英语词汇“CTQ flowdown”的翻译、意思、用法、释义-英汉经管词典

单词	CTQ flowdown
释义	CTQ flowdown Definition A technique for identifying a list of critical features of a service or product based on the "Voice of the Customer". The CTQ flowdown method works backwards from customer feedback, creating a chart that allows process improvement teams to identify which inputs to business processes have a significant impact on the experience of the customer, indicating which characteristics are critical to quality (CTQ).
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