[] () the idea that an employee working on one stage of a process is a customer of employees working on the stage before. This encourages employees to produce work of a good quality at each stage of a process. 内部顾客◆good relationships with external and internal customers 与外部和内部顾客的良好关系◆a facilities manager serving and supporting the company's internal customers 为公司的内部顾客提供服务和支援的设备设施管理经理