[; ] ( ECR) (; ) (used especially in the food industry) a process in which manufacturers, suppliers and retailers (= businesses that sell goods directly to the public) work together to reduce costs and give the public a better, faster service 有效顾客回应（尤指在食品工业中，制造商、供应商、零售商联合起来降低成本，向公众提高更好、更快的服务）