[, ]a method of measuring how well a company's plans are helping it to achieve its aims by looking at a variety of areas of activity including finance, how efficient it is, and relations with customers 平衡记分卡，平衡计分卡（一种绩效考核方法，通过考察企业的财务、效率、客户关系等各种活动，从而衡量企业为达到有关目标而执行的计划的绩效）◆The balanced scorecard is a tool for turning strategy into action. 平衡记分卡是一种将策略转变为行动的工具。