[] ( QFD) (; ) a method of creating products and services that involves basing design, development and delivery on what customers say they need 质量功能展开（设计、开发和交付符合顾客所需的订制产品和服务的方法）◆Quality Function Deployment has helped to transform the way businesses plan new products. 质量功能开发已帮助改变了企业设计新产品的方法。